Mason Berger
- Total activity 18
- Last activity
- Member since
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Activity overview
Latest activity by Mason Berger-
Mason Berger created an article,
Understanding Our Refund Policy: A Guide for Customers
At ZenShop, we prioritize customer satisfaction above all else. We understand that sometimes a product may not meet your expectations or you may have a change of mind. That's why we have implemente...
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Mason Berger created an article,
Hassle-Free Returns: Our Commitment to Customer Satisfaction
At ZenShop, we strive to provide an exceptional shopping experience for our valued customers. We understand that occasionally, you may need to return a product, and we want to make the process as c...
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Mason Berger created an article,
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Mason Berger created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Mason Berger created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Mason Berger created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Mason Berger created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Mason Berger created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Mason Berger created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Mason Berger created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...